Keep Up Appearances Website Privacy Policy

Effective Date: November 3, 2025

1. Introduction

Keep Up Appearances ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.keepupappearances.com (the "Website") or use our cleaning services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information that you voluntarily provide:

Name, email address, phone number, and mailing address
Service address and property details
Service preferences and special instructions
Payment and billing information
Communications with us, including emails, phone calls, and messages

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on our Website
Referring website information
Cookies and similar tracking technologies

2.3 Photos and Videos

With your consent, we may collect photos and videos of your property before, during, and after our cleaning services for quality assurance and marketing purposes, in accordance with our separate photo release agreement.

3. How We Use Your Information

We use your personal information for the following purposes:

Providing and delivering our cleaning services
Processing payments and managing billing
Communicating about services, appointments, and updates
Responding to your inquiries and customer service requests
Improving our services and Website functionality
Marketing our services (with your consent)
Complying with legal obligations
Protecting our rights and preventing fraud

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist us in operating our business, including:

Payment processors
Website hosting services
Email marketing platforms
Customer relationship management systems

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

Remember your preferences
Analyze Website traffic and usage
Provide targeted content

You can control cookie settings through your browser, but disabling cookies may affect Website functionality.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access to your personal information
Correction of inaccurate information
Deletion of your information
Restriction of processing
Data portability
Objection to processing

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Keep Up Appearances
Email: sales@keepupappearances.com
Phone: 704-989-7183
Address: [Insert Business Address]

14. Consent

By using our Website or services, you consent to the collection and use of your information as described in this Privacy Policy.

Keep Up Appearances SMS/Email Terms & Conditions

Effective Date: July 7, 2026

The following terms and conditions for keepupappearances.com for both SMS and Email outreach that we may do as a result of your interest in our services.

SMS

If you submit your information through our contact or lead form, here is an example of the type of messages you may receive via SMS depending on your authorization:

Sample #1

Hi there, just a quick reminder that Keep Up Appearances has you scheduled for an appointment tomorrow. We look forward to seeing you then. Reply STOP to unsubscribe.

Sample #2

Hi there, thank you for allowing us to be of service to you yesterday. We look forward to seeing you again soon! Reply STOP to unsubscribe.

You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues you can always reply to any SMS message with the keyword HELP for more assistance, or you can get help directly at keepupappearances.com or by calling 704-989-7183.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You may receive messages that are transactional based on your initial request for an estimate and after a job is scheduled and completed (assuming you decide to have us provide you our services).

If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Please keep in mind that if you opt out of text messages you will not receive estimates, invoices, or reminders by text message. Though we try to communicate through multiple channels this will significantly impact our communication with you. In order not to overwhelm current customers and potential customers, we do our best to limit marketing text messages, but we do occasionally send out special offers by text.

Emails

Any email that you receive from us has an unsubscribe link at the bottom of the email. With our one click unsubscribe option it’s easy to opt out right away.

Please keep in mind that if you unsubscribe using the link you will be unsubscribed from ALL emails including estimates, reminders, billing, general, and marketing. If you would like to unsubscribe from only certain email types please contact sales@keepupappearances.com or call us at 704-989-7183 to make those adjustments.