General Questions

Licensed - While there isn’t currently any required trade licenses for what we do, we are licensed as an LLC with the state of North Carolina.

Bonded - We are not currently bonded because the main type of bonding used in our industry is in essence a type of insurance for large projects, usually construction, that have sub contractors working for a general contractor. It protects the general contractor in the event a sub contractor can’t complete a job and they have already paid some money upfront and have to get someone else last minute. For our current commercial clients it doesn't fit the kind of work we do at this time. As for homeowners, if we didn’t complete the job, you simply wouldn’t pay us, and rightly so. 

Insurance - We carry a 1 million dollar liability insurance policy, not because we’ve ever needed it, but for your peace of mind. We also carry workman's comp as required by law. We do our very best to work in a safe manner to protect your home and business. Click the link below to see our insurance certificate.

As a small family run business that many times involves a loud work environment it can make it difficult to have a conversation on the phone. But please don't hesitate to call if needed. We always do our best to pick up the phone as possible. Otherwise email or text is always a good option that allows us to respond in a timely manner.

Homeowners 

• Cash or check upon completion of the job is preferred. 
• If needed, we do take most major credit cards. We can email you an invoice that has a "Pay with Credit Card" option. Payments are processed by Square which is a trusted company in credit card processing. We do not take, or store, your credit card numbers in our system. There is a 2.9% processing fee for this option.
• Venmo - Allows you to use whatever credit or debit card you have connected. (No Fee)
• Apple Pay - Allows you to use whatever credit or debit card you have connected. (No Fee)
• Cash App

Commercial 

• For most jobs that only take a day or two we prefer payment by check upon completion of the job.
• We can also provide Net10, 15, or 30 options depending on the service. Those invoices will allow you to pay by either an ACH transfer or company credit card to ensure payment is received on time. 
• Depending on your needs and circumstances we can modify options for you.

Deposits are not required on the majority of work we do. However, some services like gutter guard installation and paver restoration, may require materials that cannot be returned or incur expense to return them. For those types of services we do require a 50% deposit upfront.

The shortest answer is it provides higher quality with consistent results at the best price. It also improves the look and safety of your home or business. This in turn promotes personal and employee well being which increases productivity and attracts more customers.

For the majority of our work - no! We continue to look at new chemicals and processes which allow us to provide quality work with minimal environmental and human impact. Here are some current details:

• Window Cleaning - Glass Gleam 3 - Contains no phosphates or ammonia, pleasant and lite citrus smell, biodegradable. Also, much of our exterior work is done using pure water so there is no chemical involved.
• House and Building Washes - Combination of chemicals that are biodegradable, safe to use on aluminum, stainless steel, glass, paint, stucco, and brick. No more toxic than doing a load of laundry.
• Concrete Cleaning - High water volume, sometimes heat, and basic sodium hydroxide covers most concrete cleaning.
• Restoration and Stains - There are times that something stronger is required to remove deeper stains or to restore a surface. In those instances, we will first discuss what chemicals are needed and what protection is warranted. We strive to use safe and effective chemicals, with many becoming completely harmless once they are diluted with water.

1. Soft Washing - uses high quality chemicals to clean a surface which is then followed by a low pressure high volume rinse. This can be done both with a true soft wash system and a modified pressure wash system. All house washes should be done this way to keep from damaging the surfaces on the home.
2. Pressure Washing - While this too will use quality chemicals it adds higher pressure, usually anywhere from 3-4000psi. This is how most concrete is washed.
3. Power Washing - Pressure washing plus heated water. This helps to power through tough grease and stains. This tends to be most often used in commercial and industrial applications.

• Soft Washing, Pressure Washing, Window Cleaning, Gutter Cleaning, and High Reach Cleaning - Single service, routine maintenance, and post-construction services.
• Most of our services are on commercial buildings that are 3 stories or less. We also have the needed aerial lift experience to do work on both interior and exterior surfaces that require a lift.
• One Time, weekly, bi-weekly, monthly, bi-monthly, quarterly, semi-annual, or annual basis. 

Definitely! You might be surprised how much we can get done in a short amount of time. And since we don't have a large crew the intrusion and disruption to your staff is minimal and many times not even noticed. 

The biggest value our customers appreciate is trust. They trust that they are getting quality work, honest technicians, and direct access to those in charge of their services.

• Window Cleaning - Please move any items that would block access to the windows or that are fragile and delicate. Most often things like interior shutters, blinds, and drapery do not need to be taken down to clean the windows.
• House Washes - Please make sure windows are shut and locked which keeps them tightly sealed. If you have any knick knacks or decorative items on, or right near the house, please make sure to remove these items. Lastly, make sure if you have a car in the driveway to move it either into the garage or well away from the house. Our chemicals certainly won't hurt it but we aren't in the car wash business.
• Concrete Cleaning - Cars, trailers, and personal items should be removed from the areas to be cleaned.

With all of these services we can move some things as needed but we prefer that homeowners handle the more fragile and delicate things.

Yes we do. Here's some of them:

• For many of our services, if you bundle them, there's a discount for doing so. Some are pre-packaged this way and others it varies depending on which services and how many.
• Throughout the year we send seasonal email reminders and they have discounts based on the services that need attention that time of year.
• Bring-A-Neighbor discounts - If you're doing a smaller single service like dryer vent cleaning, ask your neighbors next to you if they'd like to do theirs the same day. We'll give both you and them a discount for scheduling the same day.